MobileSync Certificate Issue

Incident Report for LuxSci

Resolved

This incident has been resolved.

Posted Dec 16, 2018 - 18:56 EST

Identified

We expect this situation to be resolved soon.

Posted Dec 16, 2018 - 18:45 EST

Update

We are continuing to investigate this issue.

Posted Dec 16, 2018 - 16:08 EST

Investigating

We are currently (since just after 3pm ET) experiencing an issue with MobileSync which is causing it to be non-functional for users. Our partner in the provision of this service, Neuvasync, has installed the wrong TLS certificate on our domain "luxsci.mobi". This is causing connection errors and server verification errors. Neuvasync has been made aware of this issue and they are working to resolve it. We anticipate that it will be resolved soon; however, we do not have a specific ETA.

Posted Dec 16, 2018 - 16:07 EST

This incident affected: LuxSci Network Infrastructure.