All Systems Operational
LuxSci Network Infrastructure   ? Operational
90 days ago
100.0 % uptime
Today
Shared WebMail   ? Operational
90 days ago
100.0 % uptime
Today
SecureForm   ? Operational
90 days ago
100.0 % uptime
Today
Premium Email Filtering   ? Operational
90 days ago
100.0 % uptime
Today
Email Archival   ? Operational
90 days ago
100.0 % uptime
Today
DNS   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Scheduled - LuxSci will be performing scheduled maintenance on the shared enterprise-class server: "rs148.luxsci.com". During the migration window, the customers and data on this server will be migrated to a new machine: "rs158.luxsci.com". The migration is taking place to upgrade the operating system of the server used by these customers to a much newer version (rs148 is one of our oldest active servers).

Customers affected are those using email server host names containing the numbers "20" and "23". I.e., secure-email-20.luxsci.com, smtp-23.luxsci.com, email20.luxsci.com, email23.luxsci.com, etc.

During the maintenance window, email services affected users will be suspended for 15-45 minutes as LuxSci (a) synchronizes the disk arrays from one server to another, and (b) re-associates the IP addresses from one server to another. Other than this downtime, there will be no other impact of the maintenance: Usernames, passwords, email access hostnames, IP addresses, etc. will all be the same once the migration is complete.

Please contact LuxSci support if you have any questions.
Mar 23, 16:27 EDT
LuxSci Web Site: External Live Monitoring
Fetching
Past Incidents
May 22, 2018

No incidents reported today.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018
Resolved - This issue has been resolved. We have also worked with Proofpoint to take several measures to help mitigate recurrence of similar issues in the future.
May 8, 15:09 EDT
Monitoring - Since Proofpoint's delivery failover test this morning that resulted in some message queueing, Proofpoint has had a subsequent problem delivering email to the proper back-end email servers at LuxSci. This has been causing some additional intermittent delays for some messages. We are pushing hard for resolution to this issue.
May 8, 13:05 EDT
Resolved - At this time we see the queued email messages being unspooled from Proofpoint and being delivered normally. Likely all of the messages that were delayed due to this issue will be delivered soon.
May 8, 09:21 EDT
Monitoring - This delay was caused by a change in the underlying DNS settings for the Proofpoint DNS MX records. This change was not communicated down the chain and resulted in some inaccurate DNS being used. This is why the impact was intermittent. This has now been corrected and proper email flow for all messages should resume within the next few minutes.
May 8, 08:41 EDT
Investigating - We have identified delays in some messages being processed by premium email filtering (Proofpoint). Some messages are delivered normally. Some messages seem to be accepted by and queued by Proofpoint and then not delivered. We are escalating this issue with Proofpoint for immediate investigation. We will update this notice with more information as we have it.
May 8, 08:24 EDT