All Systems Operational
LuxSci Network Infrastructure ? Operational
90 days ago
99.95 % uptime
Today
Shared WebMail ? Operational
90 days ago
100.0 % uptime
Today
SecureForm ? Operational
90 days ago
100.0 % uptime
Today
Premium Email Filtering ? Operational
90 days ago
100.0 % uptime
Today
Email Archival ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
Spotlight Mailer Operational
90 days ago
100.0 % uptime
Today
Hosted Email Operational
90 days ago
99.99 % uptime
Today
Hosted Web Services Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update June 17th, 2019: LuxSci has pushed back the general date of the transition to TLS 1.2 only support to January 1st, 2020.  This matches the timeline set my most browser vendors and others for abandoning the old versions of TLS and gives existing customers more time to upgrade their systems.  However, new dedicated LuxSci customers will be placed on servers that support only TLS 1.2+ starting this week.  The rolling update window is now January 1st through January 31st, 2020. 

That said, LuxSci will still be transitioning to requiring TLS 1.2+ support for email transmission ("Forced TLS") during the July-August, 2019 window.

Additionally, any dedicated customer that would like to transition to TLS 1.2+ sooner, may do so at any time my asking LuxSci support.

See the original blog post: LuxSci to upgrade all Systems to support only TLS v1.2+ only

---------------------------------------------

LuxSci will be removing support for TLS v1.0 and TLS v1.1 from its services starting July 1st, 2019. This update will be a rolling change to all servers that will take place between July 1st and August 31st, 2019.

TLS v1.0 and TLS v1.1 are very old transport security protocols that have been succeeded by the much more secure TLS v1.2, which came out way back in 2008. All major web browsers released in the last 6+ years support TLS 1.2. Older web browsers may or may not support it (check your browser - https://www.projectdatasphere.org/projectdatasphere/html/tls/faq); however, less than 1% of web traffic across the world actually use the older protocols TLS 1.0 and 1.1.

TLS 1.0 and 1.1 are showing their age and security weaknesses have been cropping up for a while. Requirements for PCI compliance have mandated using TLS 1.2+ only since last summer and NIST best practices for TLS usage suggest moving away from older versions of TLS soon. LuxSci has been locking down dedicated customers that require use of only TLS 1.2+ for some time as well. In 2020, most major web browser vendors will be completely dropping support for TLS 1.0 and 1.1 as well. See: https://www.bleepingcomputer.com/news/security/tls-10-and-tls-11-being-retired-in-2020-by-all-major-browsers/

So, it really is time to give up the ghost. During the rolling maintenance period of July and August, LuxSci will be removing TLS 1.0 and 1.1 support on all dedicated and shared servers. This change affects:

* Web site hosting (i.e., what TLS versions your LuxSci-hosted web site will accept).
* Email sending via SMTP
* Email checking via POP and IMAP
* LuxSci's WebMail and administration portals
* LuxSci's Spotlight Mailer interface
* LuxSci's SecureForm for posting services
* Connections to LuxSci's APIs
* Email open and click tracking
* SMTP Forced TLS. We will only support forced outbound TLS with SMTP servers that support TLS v1.2+. We may still support opportunistic TLS with legacy SMTP servers; however, we will no longer consider such communications to be secure enough for compliance.

In general, most customers will not notice any difference. However, if you use old, legacy systems, you will want to be sure that you either (a) upgrade your systems, or (b) ensure that your systems will support TLS 1.2 for connections to LuxSci's servers.

For customers with dedicated servers that do not have specific compliance requirements (i.e., HIPAA or PCI), LuxSci can leave your server supporting TLS 1.0 and 1.1 through December 31st , 2019. If you require this extension, please contact LuxSci technical support.
Posted on Apr 8, 13:36 EDT
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019
Completed - These reboots were completed early this morning.
Nov 11, 09:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 00:30 EST
Scheduled - LuxSci will be performing rolling reboots of select servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window.

While the maintenance window spans several days, we plan on performing the majority of the updates during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.
Nov 4, 00:44 EST
Nov 10, 2019
Completed - The scheduled maintenance has been completed.
Nov 10, 12:49 EST
Scheduled - LuxSci will be performing minor maintenance designed to increase system security by updating firmware in our redundant hardware load balancers. No interruption of service is expected.
Oct 15, 14:09 EDT
Completed - This maintenance is now complete.
Nov 10, 12:48 EST
Update - This maintenance is now complete.
Nov 10, 12:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 00:00 EDT
Scheduled - During the month of November, 2019, LuxSci will be upgrading all dedicated web servers that are currently running PHP v7.1 to PHP v7.3; shared web servers running PHP v7.1 will be upgraded to PHP v7.2.

After December 1st, 2019, PHP v7.1 will no longer be supported by the PHP development community and will no longer be receiving security updates. As such, using PHP v7.1 after November, 2019 is not an option for security reasons.

If you are on a server that is currently running PHP v7.1 and you are unsure if your web site fully supports PHP v7.2 or 7.3, we recommend that you review your site and verify support during the coming months, so that when the software on your server is updated, your site will keep on chugging along. If you are unsure if your server is running PHP v7.1, please contact LuxSci support. See also the list of backwards-incompatible changes to PHP:

https://www.php.net/manual/en/migration72.incompatible.php
https://www.php.net/manual/en/migration73.incompatible.php

Dedicated server customers can request that we upgrade their servers to PHP v7.3 at any time; they do not have to wait for November. Additionally, dedicated server customers running PHP 7.1 can request that their servers be upgraded to PHP 7.2 instead of PHP 7.3, if they need more time for compatibility with 7.3. However, note that PHP 7.2 will reach its own end of life on December 1st, 2020 (see https://www.php.net/supported-versions.php) ... so everyone left using PHP 7.2 will be upgraded by LuxSci to PHP 7.3 or PHP 7.4 in November of 2020.

There is no option to continue to use PHP 7.1 after December 1st, 2019. To do so would be to leave your web site open to attackers.

Customers whose servers are running PHP v7.2 are not affected by this maintenance; however, they can also request an upgrade to PHP v7.3 if that is desirable for them. If you have questions about how this upgrade may affect you, please contact LuxSci support.
Jul 2, 13:00 EDT
Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Postmortem - Read details
Nov 6, 14:16 EST
Resolved - We have resolved the issue with LuxSci Web Server rs125.luxsci.com. We will update this post with more detailed information as to the cause when it becomes available.
Nov 6, 14:00 EST
Update - We are still working to resolve this issue. We will provide more information as it becomes available.
Nov 6, 13:40 EST
Identified - We have identified an issue with the database associated with LuxSci Web Sever rs125.luxsci.com as the root cause. We are in the process of resolving the issue at this time. We will provide further updates as information becomes available.
Nov 6, 13:11 EST
Investigating - We are currently investigating an issue with LuxSci web server rs125.luxsci.com. Web sites on this server may be appearing down at this time. We will update this post when more information becomes available.
Nov 6, 12:38 EST
Nov 5, 2019

No incidents reported.

Nov 4, 2019
Resolved - We have resolved this issue. We are in contact with our server provider to look more into the issue. If you have any questions, please open a Support Ticket in your LuxSci account.
Nov 4, 15:51 EST
Investigating - Some users on LuxSci server rs158.luxsci.com may be experiencing issues with inbound and outbound email at this time. We are investigating the issue and will provide updates as information becomes available.
Nov 4, 15:36 EST
Completed - The scheduled maintenance has been completed.
Nov 4, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:00 EST
Scheduled - LuxSci will be performing maintenance on some of the hypervisors running its Enterprise Class servers in the Dallas Data Center. This maintenance is to add software and firmware updates. No down time is expected during the maintenance; however, some servers may experience a slight degradation of performance as they are live-migrated between hypervisors.
Oct 9, 13:33 EDT
Nov 2, 2019

No incidents reported.