All Systems Operational
LuxSci Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Shared WebMail ? Operational
90 days ago
100.0 % uptime
Today
SecureForm ? Operational
90 days ago
100.0 % uptime
Today
Premium Email Filtering ? Operational
90 days ago
100.0 % uptime
Today
Email Archival ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
LuxSci Mailer Operational
90 days ago
100.0 % uptime
Today
Hosted Email Operational
90 days ago
100.0 % uptime
Today
Hosted Web Services Operational
90 days ago
100.0 % uptime
Today
SecureVideo Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
At LuxSci, we are continuously innovating to deliver highly secure, flexible and reliable solutions to meet your business needs. In this spirit, we are very excited to announce that we have partnered with Oracle to deliver key infrastructure improvements and enhanced data center capabilities.

With this upgrade, our new servers offer a multitude of key advantages including:

- Significantly increased available memory and CPU performance
- Significantly improved networking speed
- Automatic layer 3 and 4 network DDoS protection
- Enhanced inter-server network isolation
- Upgraded, more secure operating system: Oracle Linux v8

Over the coming months, all shared LuxSci services will be migrating away from the current (Enterprise) VMware servers at RackSpace to the new and improved Oracle servers and second-generation data center. These migrations will take place on a rolling basis over the 12 months starting August 1st, 2021.

Your specific server migration announcements will be made at https://status.luxsci.com when the time nears, and we will certainly notify you through a support ticket and/or phone call if any specific actions are required of you as a result of the migration.

This data center upgrade will not impact your current solution pricing; it will serve to further increase the security and performance of your LuxSci solutions.

Lastly, it is important to note that after this migration, LuxSci shared web and email services will no longer running in a clustered VMware environment. As with most technology solutions, service downtime will be
possible in the event of hypervisor/hardware failure, although such events are very rare in the Oracle cloud. If your organization requires the highest level of availability for your LuxSci services, our team is standing by to share the key benefits of upgrading your shared solution to a dedicated, high availability clustered solution.
Posted on Jun 15, 11:46 EDT
During this 2-hours maintenance window, LuxSci will be migrating its shared WebMail servers to newer, more powerful, and more geographically distributed high availability servers. We will also be migrating a couple of LuxSci's central database servers to newer and more powerful machines.

We expect about 15-60 minutes of downtime for selected services during this maintenance window as these changes roll through our network and as data is properly synchronized and validated.

Affected services include:

* WebMail, WebAides, Reporting, and other aspects of LuxSci's member's web site
* Access to SecureLine Escrow and SecureSend portals
* SecureForm
* API Access
* MobileSync Exchange ActiveSync access to WebAides
* Processing of outbound email sent via SMTP will be delayed

This maintenance will NOT affect:

* Email sending via SMTP, Secure Connector, Secure High Volume, Secure Marketing (email sending will work, though there will be a delay in processing these messages).
* Email access via IMAP and POP
* Web site hosting
* Database hosting
* Email Archival
* Premium Email Filtering
* Inbound email processing and delivery
* DNS and domain registration services
* VPN services

Customer-dedicated disaster-recovery PODs of servers will not be affected by this maintenance.
Posted on Sep 9, 12:38 EDT
An upcoming scheduled maintenance window where LuxSci will be migrating email services for rs165.luxsci.com to a new server will take place on Sunday September 26th between the hours of 9PM and 11PM Eastern. This migration will be disruptive, as there will be some downtime and the internet IP address of the server will change.

During the migration, the public IP address for the email server will be changed from 74.205.78.112 to 162.142.76.41. LuxSci will be automatically updating the DNS settings for services, so you will not have to change email, SSH, or SFTP configurations.


This is a DISRUPTIVE Maintenance

This server migration will include 15 - 30 minutes of downtime as LuxSci:

(a) Synchronizes your files and databases between the servers

(b) Updates LuxSci-managed DNS settings to point your services and
managed web sites to the new server.


What is Happening?

Services hosted from rs165 are being migrated to a new server as part of a larger
migration that LuxSci is performing. Once this migration is complete, User services for rs165 will be running on a new server that will:

1. Have faster CPU processors.

2. Have very much faster server memory.

3. Have very much faster network interface speeds (for upload/download of data).

4. Have a consistently faster disk subsystem.

5. Include automatic TCP/IP layer 3 and 4 distributed denial of service (DDoS) protection services.

6. Have more outbound bandwidth included with your plan.

7. Reside in the 2nd Generation, security-first Oracle Cloud.

8. Be using The Unbreakable Oracle Linux v8 Kernel.

9. Include extensive 2nd-generation security protections to isolate your server from other machines using the same hypervisor.

After this migration you will gain the above advantages at no additional charge. At LuxSci, security, performance, and reliability are front and center.

Affected users are those that use the shared email server rs165. Your email server hostname looks like:

email7.luxsci.com
email9.luxsci.com
secure-email-7.luxsci.com
or secure-email-9.luxsci.com

If you have any questions about whether this maintenance applies to you, feel free to open a ticket.
Posted on Sep 20, 22:30 EDT
Scheduled Upgrades from PHP 7.3 to PHP 7.4 Nov 1, 00:00 - Nov 29, 23:00 EDT
During the month of November, 2021, LuxSci will be upgrading all web servers that are currently running PHP v7.3 to PHP v7.4.

After December 6th, 2021, PHP v7.3 will no longer be supported by the PHP development community and will no longer be receiving security updates. As such, using PHP v7.3 after that date is not an option for security reasons. See:

https://endoflife.software/programming-languages/server-side-scripting/php

If you are on a server that is currently running PHP v7.3 and you are unsure if your web site fully supports PHP v7.4, we recommend that you review your site and verify support during the coming months, so that when the software on your server is updated, your site will keep on chugging along. If you are unsure if your server is running PHP v7.3, please contact LuxSci support or examine your dedicated server administration page. See also the list of backwards-incompatible changes to PHP:

https://www.php.net/manual/en/migration74.incompatible.php

Dedicated server customers can request that we upgrade their servers to PHP v7.4 at any time; they do not have to wait for November.

There is no option to continue to use PHP 7.3 after December 6th, 2021. To do so would be to leave your web site open to attackers and out of compliance.

Customers whose servers are currently running PHP v7.4 are not affected by this maintenance.

LuxSci will soon support PHP v8.0 for dedicated customers; those interested in upgrading to PHP v8.0 can request a date from support. All customers on PHP v7 will be upgraded to PHP v8 in November of 2022, when PHP v7.4 reaches its end of life (we will make another announcement about that in about a year).
Posted on Jul 2, 11:19 EDT
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:03 EDT
Scheduled - An upcoming scheduled maintenance window where LuxSci will be migrating web services for rs127.luxsci.com to a new server. This migration will take place on Friday September 17th between the hours of 9PM and 11PM Eastern Time. This migration will be disruptive, as there will be some downtime and the internet IP address of your server will change.

During the migration, the public IP address for the web server will be changed from 64.39.13.247 to 129.146.99.71. LuxSci will be automatically updating the DNS settings for services, so you will not
have to change SSH, or SFTP configurations. (however, if you do use SSH or SFTP, you may need to update the SSH host key after migration in your SSH/SFTP clients).

This will be a DISRUPTIVE Maintenance.

LuxSci will take care of updating the DNS settings for your the web sites, IF we are currently managing your DNS settings for you.

NOTICE: IF YOU manage the DNS settings for some or all of your hosted web sites, you will need to update the those domains to point to 129.146.99.71 during or after the the completion of the maintenance. Failure to update these addresses will leave these web sites offline until you do update them.

You may also want to update any of these use the "www" subdomain, to ensure that the subdomain is either a CNAME to the root domain, or to make the www subdomain also have the IP address 129.146.99.71.


This is a DISRUPTIVE Maintenance

This server migration will include 15-30 minutes of downtime as LuxSci:

(a) Synchronizes your files and databases between the servers

(b) Updates LuxSci-managed DNS settings to point your services and
managed web sites to the new server.

Additionally, as your only organization has access to change the DNS
settings for the web sites listed above, you or someone on your team, will
need to update the DNS IP Address(s) for these web sites to 129.146.104.91 during
or after the maintenance window is complete. From the time that LuxSci
suspends services on the old server during the maintenance window, to the
time that the new DNS changes are made and propagate across the Internet,
these web sites may not be functional. LuxSci recommends that your IT
team adjusts their DNS TTLs to a small value (e.g., 5 minutes) well before
the maintenance window so that your DNS changes propagate quickly.


What is Happening?

Your services are being migrated to a new server as part of a larger
migration that LuxSci is performing. Once your migration is complete, your
services will be running on a new server that will:

1. Have faster CPU processors.

2. Have very much faster server memory.

3. Have very much faster network interface speeds (for upload/download of data).

4. Have a consistently faster disk subsystem.

5. Include automatic TCP/IP layer 3 and 4 distributed denial of service (DDoS) protection services.

6. Have more outbound bandwidth included with your plan.

7. Reside in the 2nd Generation, security-first Oracle Cloud.

8. Be using The Unbreakable Oracle Linux v8 Kernel.

9. Include extensive 2nd-generation security protections to isolate your server from other machines using the same hypervisor.

After this migration you will gain the above advantages at no additional charge. At LuxSci, security, performance, and reliability are front and center.

Affected users are those that use the shared web server rs127.luxsci.com. The ftp hostname for your server is ftp-127.luxsci.com.

After this migration you will gain the above advantages at no additional charge. At LuxSci, security,
performance, and reliability are front and center.

Please feel free to open a ticket in your account, if you have any questions.

Thank you,
LuxSci Support
Aug 4, 09:44 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.