In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 09:00 EST
Scheduled - During the month of November, 2020, LuxSci will be upgrading all dedicated web servers that are currently running PHP v7.2 to PHP v7.4; shared web servers running PHP v7.2 will be upgraded to PHP v7.3.

After November 30th, 2020, PHP v7.2 will no longer be supported by the PHP development community and will no longer be receiving security updates. As such, using PHP v7.2 after November, 2020 is not an option for security reasons.

If you are on a server that is currently running PHP v7.2 and you are unsure if your web site fully supports PHP v7.3 or 7.4, we recommend that you review your site and verify support during the coming months, so that when the software on your server is updated, your site will keep on chugging along. If you are unsure if your server is running PHP v7.2, please contact LuxSci support or examine your dedicated server administration page. See also the list of backwards-incompatible changes to PHP:

https://www.php.net/manual/en/migration73.incompatible.php
https://www.php.net/manual/en/migration74.incompatible.php

Dedicated server customers can request that we upgrade their servers to PHP v7.4 at any time; they do not have to wait for November. Additionally, dedicated server customers running PHP 7.2 can request that their servers be upgraded to PHP 7.3 instead of PHP 7.4, if they need more time for compatibility with 7.4. However, note that PHP 7.3 will reach its own end of life on December 6th, 2021 (see https://www.php.net/supported-versions.php) ... so everyone left using PHP 7.3 will be upgraded by LuxSci to PHP 7.4 or PHP 7.5 in November of 2021.

There is no option to continue to use PHP 7.2 after November 30th, 2020. To do so would be to leave your web site open to attackers.

Customers whose servers are currently running PHP v7.3 are not affected by this maintenance; however, they can also request an upgrade to PHP v7.4 if that is desirable for them. If you have questions about how this upgrade may affect you, please contact LuxSci support.
LuxSci Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Shared WebMail ? Operational
90 days ago
100.0 % uptime
Today
SecureForm ? Operational
90 days ago
100.0 % uptime
Today
Premium Email Filtering ? Operational
90 days ago
100.0 % uptime
Today
Email Archival ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
LuxSci Mailer Operational
90 days ago
100.0 % uptime
Today
Hosted Email Operational
90 days ago
100.0 % uptime
Today
Hosted Web Services Operational
90 days ago
100.0 % uptime
Today
SecureVideo Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020
Completed - The scheduled maintenance has been completed.
Nov 29, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 12:00 EST
Scheduled - We are scheduling some planned updates to the Spotlight Mailer platform on Saturday, November 28th, 2020. This update will include an update to the software.

Any campaigns in progress or scheduled to send during the maintenance window will be temporarily paused and automatically resumed when the maintenance window is complete.

Note, this is maintenance of LuxSci's legacy Spotlight Mailer application. This does not apply to LuxSci Secure Marketing. If you have any questions or concerns, please contact LuxSci Support.
Nov 11, 16:39 EST
Nov 28, 2020
Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 21:00 EST
Scheduled - LuxSci will be migrating a shared web server rs125.luxsci.com to a new server. This server is being migrated to a new machine November 27th in order to upgrade the operating system. The current server is getting old and the operating system will stop being supported this year. We are migrating rs125 to a new server with a new OS to mitigate this.

Migration Time: Friday, Nov 27th between 9pm and 11pm Eastern Time.

During this migration period, web services may be offline for 15-45 minutes. Affected customers should plan to not login during the maintenance window. Note that the migration will preserve the IP address of this server, so no DNS or other changes will be needed.

All usernames, passwords, email hostname and other configuration details will remain the same. The only other change is that your server's actual host name is changing from rs125.luxsci.com to rs128.luxsci.com.

Affected users are those that use the shared email server rs125. Your email server hostname looks like:
web6.luxsci.com
web9.luxsci.com
Nov 10, 15:54 EST
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 EST
Scheduled - LuxSci will be migrating a shared email server rs160.luxsci.com to a new server. This server is being migrated to a new machine November 20th in order to upgrade the operating system. The current server is getting old and the operating system will stop being supported this year. We are migrating rs160 to a new server with a new OS to mitigate this.

Migration Time: Sunday, Nov 22nd between 9pm and 11pm Eastern Time.

During this migration period, email services may be offline for 15-45 minutes. Affected customers should plan to not login or try to use email during the maintenance window. Note that the migration will preserve the IP address of this server, so no DNS or other changes will be needed. Except that you should note that SMTP will require TLS 1.2+ going forward after this migration, if you are still using TLS 1.0 for SMTP, you will need to upgrade to TLS 1.2+ support to continue to use SMTP after this migration on November 22nd.

All usernames, passwords, email hostname and other configuration details will remain the same. The only other change is that your server's actual host name is changing from rs160.luxsci.com to rs167.luxsci.com.

Affected users are those that use the shared email server rs160. Your email server hostname looks like:
email5.luxsci.com
email30.luxsci.com
email37.luxsci.com
Nov 2, 12:25 EST
Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020
Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 EST
Scheduled - LuxSci will be migrating a shared email server rs155.luxsci.com to a new server. This server is being migrated to a new machine November 15th in order to upgrade the operating system. The current server is getting old and the operating system will stop being supported this year. We are migrating rs155 to a new server with a new OS to mitigate this.

Migration Time: Sunday, Nov 15th between 9pm and 11pm Eastern Time.

During this migration period, email services may be offline for 15-45 minutes. Affected customers should plan to not login or try to use email during the maintenance window. Note that the migration will preserve the IP address of this server, so no DNS or other changes will be needed. Except that you should note that SMTP will require TLS 1.2+ going forward after this migration, if you are still using TLS 1.0 for SMTP, you will need to upgrade to TLS 1.2+ support to continue to use SMTP after this migration on November 15th.

All usernames, passwords, email hostname and other configuration details will remain the same. The only other change is that your server's actual host name is changing from rs155.luxsci.com to rs166.luxsci.com.

Affected users are those that use the shared email server rs155. Your email server hostname looks like:
email32.luxsci.com
email49.luxsci.com
Nov 2, 12:26 EST