All Systems Operational
LuxSci Network Infrastructure ? Operational
90 days ago
99.95 % uptime
Today
Shared WebMail ? Operational
90 days ago
100.0 % uptime
Today
SecureForm ? Operational
90 days ago
100.0 % uptime
Today
Premium Email Filtering ? Operational
90 days ago
100.0 % uptime
Today
Email Archival ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
Spotlight Mailer Operational
90 days ago
100.0 % uptime
Today
Hosted Email Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled Network Maintenance Oct 16, 02:07-05:07 EDT
LuxSci will be performing minor maintenance designed to increase system security by updating firmware in our redundant hardware load balancers. No interruption of service is expected.
Posted on Oct 15, 14:09 EDT
Enterprise Server Hypervisor Maintenance 1 Oct 27, 20:00 - Oct 28, 01:30 EDT
LuxSci will be performing maintenance on some of the hypervisors running its Enterprise Class servers in the Dallas Data Center. This maintenance is to add software and firmware updates. No down time is expected during the maintenance; however, some servers may experience a slight degradation of performance as they are live-migrated between hypervisors.
Posted on Oct 9, 13:32 EDT
Web Server Upgrades from PHP 7.1 to PHP 7.3 Nov 1, 00:00 - Nov 30, 23:00 EDT
During the month of November, 2019, LuxSci will be upgrading all dedicated web servers that are currently running PHP v7.1 to PHP v7.3; shared web servers running PHP v7.1 will be upgraded to PHP v7.2.

After December 1st, 2019, PHP v7.1 will no longer be supported by the PHP development community and will no longer be receiving security updates. As such, using PHP v7.1 after November, 2019 is not an option for security reasons.

If you are on a server that is currently running PHP v7.1 and you are unsure if your web site fully supports PHP v7.2 or 7.3, we recommend that you review your site and verify support during the coming months, so that when the software on your server is updated, your site will keep on chugging along. If you are unsure if your server is running PHP v7.1, please contact LuxSci support. See also the list of backwards-incompatible changes to PHP:

https://www.php.net/manual/en/migration72.incompatible.php
https://www.php.net/manual/en/migration73.incompatible.php

Dedicated server customers can request that we upgrade their servers to PHP v7.3 at any time; they do not have to wait for November. Additionally, dedicated server customers running PHP 7.1 can request that their servers be upgraded to PHP 7.2 instead of PHP 7.3, if they need more time for compatibility with 7.3. However, note that PHP 7.2 will reach its own end of life on December 1st, 2020 (see https://www.php.net/supported-versions.php) ... so everyone left using PHP 7.2 will be upgraded by LuxSci to PHP 7.3 or PHP 7.4 in November of 2020.

There is no option to continue to use PHP 7.1 after December 1st, 2019. To do so would be to leave your web site open to attackers.

Customers whose servers are running PHP v7.2 are not affected by this maintenance; however, they can also request an upgrade to PHP v7.3 if that is desirable for them. If you have questions about how this upgrade may affect you, please contact LuxSci support.
Posted on Jul 2, 13:00 EDT
Enterprise Server Hypervisor Maintenance 2 Nov 3, 20:00 - Nov 4, 01:30 EDT
LuxSci will be performing maintenance on some of the hypervisors running its Enterprise Class servers in the Dallas Data Center. This maintenance is to add software and firmware updates. No down time is expected during the maintenance; however, some servers may experience a slight degradation of performance as they are live-migrated between hypervisors.
Posted on Oct 9, 13:33 EDT
Update June 17th, 2019: LuxSci has pushed back the general date of the transition to TLS 1.2 only support to January 1st, 2020.  This matches the timeline set my most browser vendors and others for abandoning the old versions of TLS and gives existing customers more time to upgrade their systems.  However, new dedicated LuxSci customers will be placed on servers that support only TLS 1.2+ starting this week.  The rolling update window is now January 1st through January 31st, 2020. 

That said, LuxSci will still be transitioning to requiring TLS 1.2+ support for email transmission ("Forced TLS") during the July-August, 2019 window.

Additionally, any dedicated customer that would like to transition to TLS 1.2+ sooner, may do so at any time my asking LuxSci support.

See the original blog post: LuxSci to upgrade all Systems to support only TLS v1.2+ only

---------------------------------------------

LuxSci will be removing support for TLS v1.0 and TLS v1.1 from its services starting July 1st, 2019. This update will be a rolling change to all servers that will take place between July 1st and August 31st, 2019.

TLS v1.0 and TLS v1.1 are very old transport security protocols that have been succeeded by the much more secure TLS v1.2, which came out way back in 2008. All major web browsers released in the last 6+ years support TLS 1.2. Older web browsers may or may not support it (check your browser - https://www.projectdatasphere.org/projectdatasphere/html/tls/faq); however, less than 1% of web traffic across the world actually use the older protocols TLS 1.0 and 1.1.

TLS 1.0 and 1.1 are showing their age and security weaknesses have been cropping up for a while. Requirements for PCI compliance have mandated using TLS 1.2+ only since last summer and NIST best practices for TLS usage suggest moving away from older versions of TLS soon. LuxSci has been locking down dedicated customers that require use of only TLS 1.2+ for some time as well. In 2020, most major web browser vendors will be completely dropping support for TLS 1.0 and 1.1 as well. See: https://www.bleepingcomputer.com/news/security/tls-10-and-tls-11-being-retired-in-2020-by-all-major-browsers/

So, it really is time to give up the ghost. During the rolling maintenance period of July and August, LuxSci will be removing TLS 1.0 and 1.1 support on all dedicated and shared servers. This change affects:

* Web site hosting (i.e., what TLS versions your LuxSci-hosted web site will accept).
* Email sending via SMTP
* Email checking via POP and IMAP
* LuxSci's WebMail and administration portals
* LuxSci's Spotlight Mailer interface
* LuxSci's SecureForm for posting services
* Connections to LuxSci's APIs
* Email open and click tracking
* SMTP Forced TLS. We will only support forced outbound TLS with SMTP servers that support TLS v1.2+. We may still support opportunistic TLS with legacy SMTP servers; however, we will no longer consider such communications to be secure enough for compliance.

In general, most customers will not notice any difference. However, if you use old, legacy systems, you will want to be sure that you either (a) upgrade your systems, or (b) ensure that your systems will support TLS 1.2 for connections to LuxSci's servers.

For customers with dedicated servers that do not have specific compliance requirements (i.e., HIPAA or PCI), LuxSci can leave your server supporting TLS 1.0 and 1.1 through December 31st , 2019. If you require this extension, please contact LuxSci technical support.
Posted on Apr 8, 13:36 EDT
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - The issue with LuxSci server rs158.luxsci.com is now resolved. If you have any questions regarding the incident, please open a ticket with our support team.
Oct 10, 16:16 EDT
Investigating - We are currently investigating an ongoing issue with LuxSci Email Server rs158.luxsci.com. Users on this server may experience issues with inbound and outbound email. We will provide more information as it becomes available.
Oct 10, 16:06 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 02:01 EDT
Scheduled - Rackspace will be performing maintenance on certain aspects of our network during this tie interval. This will impact Business Class Rackspace hosted servers. Affected customers can expect "Up to one hour of packet loss or momentary losses of connectivity during the maintenance window."

This maintenance is designed to increase stability, network resiliency, and scalability. Rackspace has taken precautions in preparation for this maintenance and does not anticipate a disruption lasting longer than 1 hour. Impact expected during maintenance is latency and/or downtime between LuxSci Rackspace Business Class Servers and other locations.
Sep 26, 16:40 EDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019
Completed - The scheduled maintenance has been completed.
Oct 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 01:00 EDT
Scheduled - LuxSci will be performing minor maintenance designed to increase system security.
Customers could experience brief interruptions of service for 1-2 minutes at some point during this window.
Sep 30, 16:01 EDT