All Systems Operational
Uptime over the past 90 days. View historical uptime.
LuxSci Network Infrastructure   ? Operational
90 days ago
100.0 % uptime
Today
Shared WebMail   ? Operational
90 days ago
99.99 % uptime
Today
SecureForm   ? Operational
90 days ago
100.0 % uptime
Today
Premium Email Filtering   ? Operational
90 days ago
100.0 % uptime
Today
Email Archival   ? Operational
90 days ago
100.0 % uptime
Today
DNS   ? Operational
90 days ago
100.0 % uptime
Today
Spotlight Mailer   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Upgrades from PHP 5.6 to PHP 7.2 Dec 1, 00:00-01:00 EST
During the month of December, 2018, LuxSci will be upgrading all shared and dedicated web servers that are currently running PHP v5.6.x to PHP v7.2.x. After December 31st, 2018, PHP v5.6.x will no longer be supported by the PHP development community and will no longer be receiving security updates. As such, using PHP v5.6.x after December, 2018 is not an option for security reasons.

If you are on a server that is currently running PHP v5.6.x and you are unsure if your web site fully supports PHP v7.2.x, we recommend that you review your site and verify that it will support PHP v7.2.x during the coming months, so that when the software on your server is updated your site will keep on chugging along. If you are unsure if your server is running PHP v5.6.x, please contact LuxSci support.

Dedicated server customers can request that we upgrade their servers to PHP v7.2.x at any time; they do not have to wait for December. Customers whose servers are running PHP v7.1.x are not affected by this maintenance; however, they can also request an upgrade to PHP v7.2.x if that is desirable for them.
Posted on Sep 23, 15:48 EDT
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LuxSci Web Site: External Live Monitoring
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Past Incidents
Dec 19, 2018

No incidents reported today.

Dec 18, 2018

No incidents reported.

Dec 17, 2018
Rolling server reboots for security updates
Completed - The scheduled maintenance has been completed.
Dec 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 21:00 EST
Scheduled - LuxSci will be performing rolling reboots of all servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window.

While the maintenance window spans several days, we plan on performing the majority of the updates during the evenings and during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.
Dec 11, 16:56 EST
Dec 16, 2018
MobileSync Certificate Issue
Resolved - This incident has been resolved.
Dec 16, 18:56 EST
Identified - We expect this situation to be resolved soon.
Dec 16, 18:45 EST
Update - We are continuing to investigate this issue.
Dec 16, 16:08 EST
Investigating - We are currently (since just after 3pm ET) experiencing an issue with MobileSync which is causing it to be non-functional for users. Our partner in the provision of this service, Neuvasync, has installed the wrong TLS certificate on our domain "luxsci.mobi". This is causing connection errors and server verification errors. Neuvasync has been made aware of this issue and they are working to resolve it. We anticipate that it will be resolved soon; however, we do not have a specific ETA.
Dec 16, 16:07 EST
Dec 15, 2018
Scheduled Enterprise Class System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 15, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 09:00 EST
Scheduled - LuxSci and Rackspace will be performing maintenance on the hypervisors involved with our standard Enterprise Server infrastructure on December 15th, 2018. Due to the redundant nature of this infrastructure, no downtime is expected. However, it is possible that some services could run a little slower than usual during the maintenance window due to a reduction in the available amount of underlying server resources. However, we expect this impact to be minimal, as resource requirements on the weekends is greatly reduced from weekday peak averages, anyway.

Please contact LuxSci support if you have any questions.
Nov 11, 18:19 EST
Dec 14, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

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