tag:status.luxsci.com,2005:/historyLuxSci Status - Incident History2024-03-28T20:06:14-04:00LuxScitag:status.luxsci.com,2005:Incident/203579202024-03-31T00:00:00-04:002024-03-26T01:56:16-04:00Rolling server reboots for security updates<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>31</var>, <var data-var='time'>00:00</var> EDT - Apr <var data-var='date'>7</var>, <var data-var='time'>00:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>01:56</var> EDT</small><br><strong>Scheduled</strong> - LuxSci will be performing rolling reboots of all servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window. <br /><br />While the maintenance window spans several days, we plan on performing the majority of the updates during the evenings and during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/203212272024-03-21T23:00:58-04:002024-03-21T23:01:02-04:00Maintenance reboot for shared email server rs6164<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:03</var> EDT</small><br><strong>Scheduled</strong> - Shared Email servers rs6164.luxsci.com is scheduled to be rebooted in order to complete a maintenance update on Thursday, Mar 21th within the maintenance window. The server may be down for 10 - 15 minutes as the reboot is occurring. As always, LuxSci staff will be standing by in case any issues with the reboot arise.</p>tag:status.luxsci.com,2005:Incident/197703682024-01-26T13:27:52-05:002024-01-26T13:27:52-05:00Investigating an Issue with Premium Archival (Sonian) Email Ingestion<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:27</var> EST</small><br><strong>Resolved</strong> - The Sonian Email Archiving issue has been resolved and emails are now being journaled normally.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>17:21</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports that some emails are not appearing in search results in the Sonian Email Archiving service. All emails are still currently being received and backlogged for journaling, there has been no data loss. Once Sonian deploys a patch to the service, all historical emails that are not displaying will be properly journaled after a delay. We will continue to post updates as they are made available.</p>tag:status.luxsci.com,2005:Incident/195003152024-01-04T22:00:25-05:002024-01-04T22:00:26-05:00Rolling server reboots for security updates<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>22:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:37</var> EST</small><br><strong>Scheduled</strong> - LuxSci will be performing rolling reboots of all servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window. <br /><br />While the maintenance window spans several days, we plan on performing the majority of the updates during the evenings and during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/193785812023-12-25T01:01:48-05:002023-12-25T01:01:54-05:00Maintenance reboot scheduled for shared database server<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>01:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:17</var> EST</small><br><strong>Scheduled</strong> - A LuxSci shared database server is scheduled to be rebooted during this maintenance window in order to complete a server resource upgrade on Monday, December 25th at or around midnight. This server may be down for 5 - 10 minutes as the reboot is occurring. Affected services will be all shared webmail and SecureForm services and API. As always, LuxSci staff will be standing by in case any issues with the reboot arise.</p>tag:status.luxsci.com,2005:Incident/179888842023-11-25T23:00:00-05:002023-11-25T23:00:01-05:00Scheduled Upgrade from PHP 8.0 to 8.1<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>23:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>15:34</var> EDT</small><br><strong>Scheduled</strong> - For the month of November, 2023, LuxSci will be upgrading all web servers that are currently running PHP v8.0 to PHP v8.1.<br /><br />After this time, PHP v8.0 will no longer be supported by the PHP development community and will no longer be receiving security updates. As such, using PHP v8.0 after that date is not an option for security reasons. See:<br /><br />https://endoflife.software/programming-languages/server-side-scripting/php<br /><br />If you are on a server that is currently running PHP v8.0 and you are unsure if your web site fully supports PHP v8.1, we recommend that you review your site and verify support during the coming months, so that when the software on your server is updated, your site will keep on chugging along. If you are unsure if your server is running PHP v8.0, please contact LuxSci support or examine your dedicated server administration page. See also the list of backwards-incompatible changes to PHP:<br /><br />https://www.php.net/manual/en/migration81.incompatible.php<br /><br />Dedicated server customers can request that we upgrade their servers to PHP v8.1 at any time; they do not have to wait for November. <br /><br />There is no option to continue to use PHP 8.0 after November 25th, 2023. To do so would be to leave your web site open to attackers and out of compliance.<br /><br />Customers whose servers are currently running PHP v8.1 are not affected by this maintenance.</p>tag:status.luxsci.com,2005:Incident/191097042023-11-13T13:35:06-05:002023-11-13T13:35:09-05:00WebMail issue<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>13:35</var> EST</small><br><strong>Resolved</strong> - An issue with one of our WebMail servers caused email to be unavailable to users who were logged into the affected WebMail server. The issue was investigated by our operations team and diagnosed as a database issue on the server. The database issue was resolved, and the server is now responding properly. A fix was put in place to prevent the database issue from recurring.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with our Shared WebMail service. We will update this notice once it has been resolved.</p>tag:status.luxsci.com,2005:Incident/190792172023-11-12T07:00:27-05:002023-11-12T07:00:28-05:00Maintenance Reboot for shared email server rs6166<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:21</var> EST</small><br><strong>Scheduled</strong> - Shared Email servers rs6166.luxsci.com is scheduled to be rebooted in order to complete a scheduled maintenance update on Sunday, November 12th within the maintenance window. The server may be down for 10 - 15 minutes as the reboot is occurring. As always, LuxSci staff will be standing by in case any issues with the reboot arise.</p>tag:status.luxsci.com,2005:Incident/190003592023-11-09T21:30:14-05:002023-11-09T21:30:15-05:00Maintenance Reboot for shared email servers rs6024 and rs6025<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>21:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>21:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:54</var> EDT</small><br><strong>Scheduled</strong> - Shared Email servers rs6024.luxsci.com and rs6025.luxsci.com are scheduled to be rebooted in order to complete a data center hardware update on Thursday, November 9th at 9 PM Eastern Time. Servers may be down for 5 - 10 minutes as the reboot is occurring. As always, LuxSci staff will be standing by in case any issues with the reboot arise.</p>tag:status.luxsci.com,2005:Incident/187667362023-10-12T22:00:19-04:002023-10-12T22:00:19-04:00Reboot for shared web server rs6128.luxsci.com<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>11:35</var> EDT</small><br><strong>Scheduled</strong> - LuxSci will be performing a reboot of shared web server so a server maintenance change can take effect. Customers that use rs6128 can expect 3 - 8 minutes of downtime sometime during the maintenance window. <br /><br />Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/186357762023-10-10T21:00:18-04:002023-10-10T21:00:18-04:00Rolling server reboots for security updates<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:13</var> EDT</small><br><strong>Scheduled</strong> - LuxSci will be performing rolling reboots of all servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window. <br /><br />While the maintenance window spans several days, we plan on performing the majority of the updates during the evenings and during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/182626282023-08-28T13:33:15-04:002023-08-28T13:33:15-04:00Two Factor Authentications SMS Messages Not Being Delivered<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Resolved</strong> - The SMS solution from our SMS provider has propagated to the major phone carriers. All customers should now be able to receive SMS Two Factor Authentication codes on their phones again.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Monitoring</strong> - Our SMS provider has implemented a solution to the SMS Two Factor Authentication issue some of our customers have been experiencing. The solution will need to propagate down to the phone carriers, which can take up to 3 days. Some phone carriers are already working again with our SMS notifications.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Investigating</strong> - LuxSci is currently experiencing an issue where Two Factor Authentication SMS messages are not being delivered to the recipient's phones. This affects some of our customers' ability to log into their accounts if they have SMS chosen as the Two Factor Authentication method. <br /><br />We are currently investigating the issue with our SMS provider.</p>tag:status.luxsci.com,2005:Incident/178789162023-07-23T22:00:21-04:002023-07-23T22:00:21-04:00Scheduled Maintenance for BEE Pro Plugin Services<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>10:53</var> EDT</small><br><strong>Scheduled</strong> - On July 23, 2023 from approximately 08:00-10:00 EDT, we will be performing a scheduled maintenance on our backend databases to perform security patches and software upgrades. This maintenance will affect all BEE Plugin services as well as BEE Pro and result in a full production down time of at least 30 minutes. <br /><br />During the maintenance, you can expect to see a service page stating "We'll be back soon" when trying to access resources, but the entire process will be short lived (< 2 hours). We expect the impact of these changes to be minimal to customers beyond the down time, but if you notice any issues following this maintenance, please contact support.</p>tag:status.luxsci.com,2005:Incident/179062762023-07-20T22:01:24-04:002023-07-20T22:01:24-04:00Scheduled server maintenance for rs6161.luxsci.com<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:11</var> EDT</small><br><strong>Scheduled</strong> - We will be updating server resources for the shared email server rs6161.luxsci.com Thursday July 20, 2023 beginning at 9PM Eastern. This maintenance will include a reboot and there will be some server downtime. It is expected that the downtime would be approximately 10 - 15 minutes.<br /><br />Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/178197612023-07-11T22:30:35-04:002023-07-11T22:30:38-04:00Scheduled server maintenance for rs6128.luxsci.com<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>22:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>22:26</var> EDT</small><br><strong>Scheduled</strong> - We will be updating server resources for the shared web server rs6128.luxsci.com tomorrow July 11, 2023 beginning at 9PM Eastern. This maintenance will include a reboot and there will be some server downtime. It is expected that the downtime would be approximately 10 - 20 minutes.<br /><br />Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/175875092023-06-27T20:00:02-04:002023-06-27T20:00:02-04:00Rolling server reboots for security updates<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>18:37</var> EDT</small><br><strong>Scheduled</strong> - LuxSci will be performing rolling reboots of all servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window.
<br />
<br />While the maintenance window spans several days, we plan on performing the majority of the updates during the evenings and during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/174586322023-06-03T08:37:24-04:002023-06-03T08:37:24-04:00Currently a data center cooling failure in one of our data centers is affecting a few customers.<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>08:37</var> EDT</small><br><strong>Resolved</strong> - Oracle has reported this data center incident has been fully resolved earlier this morning. To our knowledge, only three customer servers were actually impacted.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>07:39</var> EDT</small><br><strong>Monitoring</strong> - Our datacenter reports that services have been restored. We will continue to monitor to ensure continued stability of our services.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>03:33</var> EDT</small><br><strong>Identified</strong> - With the successful installation of additional cooling systems, we are continuing to monitor the issue for servers that have been affected by this problem.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>20:39</var> EDT</small><br><strong>Investigating</strong> - This incident had been identified and technicians are currently working to mitigate the problem. We will let you know when this problem is resolved.</p>tag:status.luxsci.com,2005:Incident/172224212023-05-11T20:10:21-04:002023-05-11T20:10:22-04:00We are experiencing some issues with network latency<p><small>May <var data-var='date'>11</var>, <var data-var='time'>20:10</var> EDT</small><br><strong>Resolved</strong> - This issue is resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:31</var> EDT</small><br><strong>Monitoring</strong> - Our network is returning to normal operations. We will continue to monitor the situation.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:57</var> EDT</small><br><strong>Investigating</strong> - We are experiencing network latency issues in our Ashburn, Virginia, data center. The network latency could cause webmail and website pages to load slowly. We are investigating the issue and hope to have it resolved soon.</p>tag:status.luxsci.com,2005:Incident/167321082023-04-15T04:00:14-04:002023-04-15T04:00:15-04:00Rolling server reboots for security updates<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>00:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>21:16</var> EDT</small><br><strong>Scheduled</strong> - LuxSci will be performing rolling reboots of all servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window.
<br />
<br />While the maintenance window spans several days, we plan on performing the majority of the updates during the evenings and during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/157608212023-01-14T21:00:32-05:002023-01-14T21:00:32-05:00Rolling server reboots for security updates<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:48</var> EST</small><br><strong>Scheduled</strong> - LuxSci will be performing rolling reboots of all servers so that operating system updates can take effect. Customers can expect 1-2 minutes of downtime on shared email, web, and dedicated email and web servers sometime during the maintenance window.
<br />
<br />While the maintenance window spans several days, we plan on performing the majority of the updates during the evenings and during the weekend. Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/158127772023-01-11T10:19:57-05:002023-01-11T10:19:58-05:00Avast Anti-virus Prevents Going to LuxSci.com<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:19</var> EST</small><br><strong>Resolved</strong> - Users of Avast Anti-virus should no longer see a phishing warning when going to LuxSci.com domains. If users still see warnings about LuxSci.com domains, they may need to update their Avast Virus Definitions.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:24</var> EST</small><br><strong>Identified</strong> - There is currently an issue with Avast Anit-virus's Web Shield blocking access to LuxSci.com domains. When you try to go to https://luxsci.com or https://webmail.luxsci.com Avast will prevent the connection. Avast will then show a popup stating the connection was blocked due to LuxSci.com being a phishing site. This is a false positive error. We have confirmed our website does not contain any phishing attacks. <br /><br />We have started the process with Avast to get this false positive reading removed from Avast Anti-virus software. Until the issue is resolved, users will need to add an exception within Avast in order to get to LuxSci's websites. Here are instructions on how to add the exception in Windows. <br /><br />1: Open Avast. You can click the Avast icon in your system tray next to your clock on the Taskbar<br />2: Click the 'General' button<br />3: Click 'Exceptions'<br />4: Click the 'Add exception' button<br />5: In the 'Type a file path, folder path, or URL' section, type luxsci.com<br />6: Click the 'Add Exception' button<br /><br />You can then open a new browser tab, and you should be able to access LuxSci.com from the new tab. We found via testing that attempting to open LuxSci.com in a browser tab that gave you the Avast error will not work, so a new tab will need to be opened.</p>tag:status.luxsci.com,2005:Incident/157661292023-01-03T15:56:13-05:002023-01-03T15:56:13-05:00Ongoing Issue With Webmail<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Resolved</strong> - Our operations team has diagnosed the issue with shared webmail. A solution was put in place and the shared webmail servers that were affected should be fully operational now.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:22</var> EST</small><br><strong>Investigating</strong> - We are experiencing an ongoing issue with a subset of our webmail servers. This issue is causing connectivity issues for some users on the affected webmail server. We will update this status once we have more information.</p>tag:status.luxsci.com,2005:Incident/111657522022-11-30T20:29:24-05:002022-11-30T20:29:24-05:00Scheduled Upgrade from PHP 7.4 to 8.0<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>20:29</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>20:34</var> EDT</small><br><strong>Scheduled</strong> - For two weeks starting at the end of November, 2022, LuxSci will be upgrading all web servers that are currently running PHP v7.4 to PHP v8.0.<br /><br />After this time, PHP v7.4 will no longer be supported by the PHP development community and will no longer be receiving security updates. As such, using PHP v7.4 after that date is not an option for security reasons. See:<br /><br />https://endoflife.software/programming-languages/server-side-scripting/php<br /><br />If you are on a server that is currently running PHP v7.4 and you are unsure if your web site fully supports PHP v8.0, we recommend that you review your site and verify support during the coming months, so that when the software on your server is updated, your site will keep on chugging along. If you are unsure if your server is running PHP v7.4, please contact LuxSci support or examine your dedicated server administration page. See also the list of backwards-incompatible changes to PHP:<br /><br />https://www.php.net/manual/en/migration80.incompatible.php<br /><br />Dedicated server customers can request that we upgrade their servers to PHP v8.0 at any time; they do not have to wait for November. <br /><br />There is no option to continue to use PHP 7.4 after December 15th, 2022. To do so would be to leave your web site open to attackers and out of compliance.<br /><br />Customers whose servers are currently running PHP v8.0 are not affected by this maintenance.<br /><br />LuxSci support PHP v8.1 for dedicated customers in the spring. All customers on PHP v8 will be upgraded to PHP v8.1 in November of 2023, when PHP v8.0 reaches its end of life (we will make another announcement about that in about a year).</p>tag:status.luxsci.com,2005:Incident/127693912022-11-18T22:01:35-05:002022-11-18T22:01:36-05:00Reboot for share web server rs6126.luxsci.com<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>22:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:52</var> EST</small><br><strong>Scheduled</strong> - LuxSci will be performing a reboot of shared web server so a server maintenance change can take effect. Customers that use rs6126 can expect 2-5 minutes of downtime sometime during the maintenance window. <br /><br />Should an unexpected issue arise, LuxSci staff will be there to address it.</p>tag:status.luxsci.com,2005:Incident/122035162022-10-17T16:30:24-04:002022-10-17T16:30:25-04:00Webmail Issues<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Resolved</strong> - The webmail issue has been resolved. All users should be able to access webmail at this time.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:58</var> EDT</small><br><strong>Identified</strong> - LuxSci Is currently seeing some issues with webmail that are causing users to have problems logging In and staying connected to the site. Our Operations team is investigating the issue and we expect the problem will be resolved soon.</p>