Bounces caused by Archival Service which uses Amazon Web Services

Incident Report for LuxSci

Resolved

Emails to @us1.journaladdress.com are now being delivered as normal. Old emails that are queued will start to be delivered to our customer's archives as our system works through the queued emails.

Posted Oct 20, 2025 - 18:56 EDT

Monitoring

We are aware of the cause of the issue and are monitoring AWS.

Posted Oct 20, 2025 - 15:40 EDT

Investigating

Please be aware you may see bounces on your LuxSci account that are with respect to emails going to @us1.journaladdress.com.

These bounces are emails being sent to the Premium Archival Service. This service uses Amazon Web Service for some of it’s operations. Currently, Amazon is experiencing a world wide outage which is in turn causing these bounces.

Once Amazon comes back online, the bounces should stop coming in.

Posted Oct 20, 2025 - 15:36 EDT

This incident affected: Email Archival.