Delays in some email being processed by Premium Email Filtering

Incident Report for LuxSci

Resolved

This issue has been resolved. We have also worked with Proofpoint to take several measures to help mitigate recurrence of similar issues in the future.

Posted May 08, 2018 - 15:09 EDT

Monitoring

Since Proofpoint's delivery failover test this morning that resulted in some message queueing, Proofpoint has had a subsequent problem delivering email to the proper back-end email servers at LuxSci. This has been causing some additional intermittent delays for some messages. We are pushing hard for resolution to this issue.

Posted May 08, 2018 - 13:05 EDT