Update: Email Delays For Some Users

The issue sending internal emails has been resolved. The solution is rolling out over the next few hours, at which point email should start working again.


We have more specifics regarding this ongoing issue. Users of the following servers may be experiencing delays in incoming and outgoing email flow.





We are still working to resolve the issue and will provide more information as it becomes available.


There is currently an issue with one of our Premium High Volume servers affecting inbound and outbound email flow on that server. We have identified the issue and are working to resolve it at this time.

We will update this status feed when we have more information.

Scheduled Maintenance: Switch Reboot: October 13th

Rackspace will be rebooting a switch on October 13, 2015 from 02:00-04:00 CDT as part of an ongoing effort to maintain operational stability for our data center infrastructure.

During this maintenance period some customers may see a short period of connectivity loss (up to 10 minutes) while switches are rebooted.  This should primarily affect Business Class customers and not Enterprise Class customers.

Premium Email Filtering & Archival Maintenance

To support service enhancements scheduled for delivery on September 21, 2015, McAfee will be completing maintenance on Saturday, September 19, 2015 between 10:00 a.m. and 2:00 p.m. Mountain Daylight Time (MDT).

This maintenance will impact the Premium Email Filtering & Archival consoles, and Premium Email Archival. During this period, message flow should not be impacted.

Begin: Saturday, September 19, 2015, 10:00 a.m. Mountain Daylight Time (MDT) (4:00 p.m. Greenwich Mean Time (GMT))
End:    Saturday, September 19, 2015, 2:00 p.m. MDT (8:00 p.m. GMT)

During this four-hour maintenance window, the following services may not be available or functional:

  • Premium Email Filtering
  • Email Continuity
  • ClickProtect
  • Directory Integration and Active Directory Synchronization
  • Email Archiving
  • Control Console

This maintenance may be completed prior to the end times stated above, however, we are reserving the entire window to ensure adequate support for these enhancements. During this maintenance window, Intel/McAfee Security personnel will be available to address any unexpected issues.

Scheduled Email Server Reboot

LuxSci will be rebooting one shared email server to add additional resources (CPU and RAM) to it.    We are reserving the maintenance window of 8pm to midnight on Wednesday, August 26th to perform this reboot.  This reboot is expected to interrupt services for only about 1-2 minutes; however, LuxSci technicians will be on stand by just in case.

Customers affected have shared enterprise class services on servers 10, 13, and 25 — e.g. pop-10.luxsci.com, secure-email-13.luxsci.com, secure-email-25.luxsci.com, etc.  If you are unsure, please contact LuxSci support.


Scheduled WebServer Maintenance: August 21st

LuxSci will be updating Apache, PHP, and openssl software on a few shared and dedicated and web servers this Friday.

This will occur in a rolling fashion during the following maintenance window:

  • Friday: 5pm-11pm ET

When your web server is updated, you may expected a few seconds of downtime as the apache server is stopped and then started again.

The shared web server to be updated is “web15.luxsci.com” or “ftp-15.luxsci.com”.  This is the shared server used by legacy business class customers.  Several dedicated servers will also be updated… support tickets will be made in these customer accounts.

In addition to updating PHP, the primary goal of this maintenance is to upgrade these web servers from Apache v2.2.x to v2.4.x.